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Privacy Policy

This Privacy Policy describes how Sun Global Travels ("we," "our," or "us") collects, uses, and shares your personal information when you visit sunglobaltravels.com or use our travel services.
1. Information We Collect
We collect information necessary to provide travel booking and advisory services, including:
  • Identity Data: Full name, date of birth, and passport details (for visa processing and flight bookings).
  • Contact Data: Email address, phone number (including WhatsApp), and billing address.
  • Travel Preferences: Itinerary interests, dietary requirements, and accommodation preferences.
  • Payment Data: Credit/debit card information and billing details (processed through secure payment gateways).
  • Technical Data: IP address, browser type, and usage data collected via cookies.
2. How We Use Your Information
We use your data to:
  • Fulfill Bookings: Arrange flights, accommodations, tours, and secure necessary visas.
  • Personalization: Tailor itineraries to match your budget and interests.
  • Communication: Provide updates on your travel status and respond to inquiries.
  • Compliance: Meet legal and regulatory obligations related to international travel.
3. Sharing Your Information
To complete your travel arrangements, we may share your data with:
  • Service Providers: Airlines, hotels, and local tour operators relevant to your specific itinerary.
  • Government Authorities: Customs, immigration, and security agencies as required by law for international travel.
  • Third-Party Tools: Analytics providers and secure payment processors.
4. Data Security and Retention
  • Security: We implement industry-standard organizational and technical measures, including SSL encryption, to protect your data.
  • Retention: We retain personal data only as long as necessary to fulfill the services requested or to meet legal, accounting, and tax requirements.
5. Your Rights
Depending on your location (such as under GDPR or CCPA), you may have the right to:
  • Access: Request a copy of the personal data we hold about you.
  • Correction: Update inaccurate or incomplete information.
  • Erasure: Request that we delete your personal data (the "right to be forgotten").
  • Opt-Out: Unsubscribe from marketing communications at any time.
6. International Transfers
As a global travel agency based in Sri Lanka, your information may be transferred to and processed in other countries to fulfill international travel bookings.
7. Contact Us
For any questions regarding this policy or to exercise your data rights, please contact us:
  • Email: info@sunglobaltravels.com
  • Phone: +94 72 422 1186 or +44 79 4976 7515 (WhatsApp)
  • Address: No 34/4 4th Lane, Wickramasinghapura, Battaramulla, Sri Lanka
Last Updated: April 2, 2026